Would you like your staff to be able to manage clients who present with aggressive behaviour?

Do you want them to be able to resolve the conflicts that they face in a professional way? 

Would you like them to have greater personal control over how they manage and respond to conflict, challenging, violent and aggressive behaviour?

My name is Ronn Thwaites and my aim is to provide you with the information, help, training and interventions that your staff need.

There are many great training courses out there that teach staff how to manage conflict, challenging, violent and aggressive behaviour. Many work in theory but staff find that when dealing with 'live' situations they can't recall what they're supposed to do.

What's missing is what actually happens to staff when they become 'emotionally hijacked' by primitive survival strategies; the strategies that take over without conscious control and start following a different agenda to the one that's needed.   

My training is based upon two guiding principals:

• The only person you'll control in a conflict is you; this means you must be able to control yourself first before responding to anyone else.

The second principal is:

• You might not control a conflict but you can control how you choose to respond to it. 

When your staff are able to follow the above they'll be managing situations by de-escalating themselves first; then they will be able to manage conflicts in a professional way and keep everyone involved safe; my training will show them how.

Please click here now to see how my training courses can help your staff

Thanks for visiting  

Ronn Thwaites 

DipCHyp HPD NLP (Prac) MNCH (Reg)